Training and Assessment Strategy-SIRSS00025 Retail Customer Relationship Skill Set RTO Policies and Procedures present and debate ideas BSBCRT413

present and debate ideas BSBCRT413 Collaborate in creative processes BSBCRT512 Originate and develop concepts BSBPEF501 Manage personal and professional development BSBWRT411 Write complex documents BSBPMG430 Undertake project work BSBPRC402 Negotiate contracts BSBTWK401 Build and maintain business relationships BSBMKG439 Develop and apply knowledge of communications industry If you require RPL Kits with comprehensive benchmarking

procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace Elective units BSBPEF402 Develop personal work priorities Group A BSBPEF502 Develop and use emotional intelligence Group A BSBCMM411 Make presentations Group B BSBCMM412 Lead difficult conversations Group B BSBHRM413 Support the learning and development of teams and individuals Group B BSBLDR411 Demonstrate leadership in the workplace Group B If you require RPL Kits with comprehensive benchmarking

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service If you require RPL Kits with comprehensive benchmarking

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM30007A Select common engineering materials MEM30012A Apply mathematical techniques in a manufacturing

Training and Assessment Strategy-SIRSS00025 Retail Customer Relationship Skill Set RTO Policies and Procedures present and debate ideas BSBCRT413You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.