Training and Assessment Strategy-SITSS00035 Customer Service Management Skill Set TAE Core units BSBCRT311 Apply critical

Core units BSBCRT311 Apply critical thinking skills in a team environment CUAIND311 Work effectively in the creative arts industry CUAWHS312 Apply work health and safety practices Elective units BSBFIN302 Maintain financial records BSBPEF301 Organise personal work priorities BSBSTR401 Promote innovation in team environments BSBOPS203 Deliver a service to customers CUAACD201 Develop drawing skills to communicate ideas BSBTWK301 Use inclusive work practices CUAPOS311 Edit video and audio content for social media CUAANM302 Create 3D digital animations If you require RPL Kits with comprehensive benchmarking

verify and troubleshoot WAN links and IP services in a medium enterprise network ICTNWK507 Install

RTO Student Handbook 2019

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others BSBIND301 Work effectively in an educational environment Elective units BSBADM405 Organise meetings Group A BSBCUS301 Deliver and monitor a service to customers Group A BSBEBU401 Review and maintain a website Group A BSBCMM301 Process customer complaints Group B ICTICT103 Use

Training and Assessment Strategy-SITSS00035 Customer Service Management Skill Set TAE Core units BSBCRT311 Apply criticalYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.