SCORM Compliant Package-TLIE1003 Participate in basic workplace communication HLTINFCOV001 Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCLDG3001 Licence to perform dogging CUASTA414 Undertake arena rigging activities CUAWHS313 Apply work health and safety practices in a live production environment RIIWHS204E Work safely at heights CPCCLRG3001 Licence to perform rigging basic level CPCCLRG3002 Licence to perform rigging intermediate level If you require RPL Kits with comprehensive benchmarking

haul and dump truck operations RIIPEO201E Conduct conveyor operations RIISAM205E Cut

ethics and privacy in an ICT environment ICTPRG402 Apply query language ICTPRG403 Develop data-driven applications ICTPRG404 Test applications ICTPRG405 Automate processes ICTPRG410 Build a user interface ICTPRG414 Apply introductory programming skills in another language ICTPRG415 Apply skills in object-oriented design ICTPRG419 Analyse software requirements ICTPRG430 Apply introductory object-oriented language skills Elective units ICTDBS403 Create basic databases ICTICT404 Use online learning tools ICTICT408 Create technical documentation ICTICT420 Develop client user interface ICTPMG401 Support small scale ICT projects ICTPRG407 Write script for software applications BSBWHS304 Participate effectively in WHS communication and consultation processes BSBCRT401 Articulate

SCORM Compliant Package-TLIE1003 Participate in basic workplace communication HLTINFCOV001 Core units BSBDIV501 Manage diversity* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.